Description
You may experience one of the following messages:

• The Intel® Driver Update Utility reports the following message: "A customized computer manufacturer driver is installed on your computer. The Intel Driver Update Utility is not able to update the driver. Installing a generic Intel driver instead of the customized computer manufacturer driver may cause technical issues. Contact your computer manufacturer for the latest driver for your computer."

• You are unable to install the Intel® graphics driver downloaded from the Intel Web site and encounter one of the following error messages:
  • Error: "The driver being installed is not validated for this computer. Please obtain the appropriate driver from the computer’s manufacturer. Setup will exit."
  • Error: "This driver could not be installed on this computer. Please contact the computer's manufacturer for further information."

Solution
Obtain the appropriate graphics driver from your computer manufacturer and install. Your computer manufacturer recommends the Intel graphics drivers they have customized and validated for your specific computer model. Typically, these validated drivers can be downloaded from the computer manufacturer's Web site.

Intel provides generic versions of its graphics drivers for general purposes. However, the computer manufacturer may have altered the features, incorporated customizations, or made other changes to the graphics driver software or software packaging. To avoid any potential installation incompatibilities, Intel recommends that you first check with your computer manufacturer and use the driver software that the computer manufacturer provides.

Work-around
A work-around is available if you choose not to use your computer manufacturer's validated graphics drivers and want to install Intel's generic graphics drivers instead. However, if you encounter problems with using the generic driver, Intel recommends reinstalling and using the validated drivers from your computer manufacturer.

The work-around involves using the Windows* "Have Disk/Known File" method for updating a driver. A disk is not needed. To apply the work-around, follow these steps:

• If you have Microsoft Windows* XP, click Have Disk Installation steps for Windows XP.
  
• If you have Microsoft Windows Vista*, click Have Disk Installation steps for Windows Vista.

Related Topic:
Computer Manufacturer Web sites

This applies to:

Intel® 4 Series Chipset Intel® 82852/82855 Graphics Controller Family Intel® 82865G Graphics and Memory Controller Hub (GMCH) Intel® 82915G/82910GL Express Chipset Family Intel® 82945G Express Chipset Intel® 82946GZ Graphics Controller Intel® 82G965 Graphics and Memory Controller Hub (GMCH) Intel® 82Q963 Graphics and Memory Controller Hub (GMCH) Intel® 82Q965 Graphics and Memory Controller Hub (GMCH) Intel® 845 Chipset Family Intel® 852/855 Chipset Family Intel® 865 Chipset Family Intel® 910 Express Chipset Family Intel® 915 Express Chipset Family Intel® 945 Express Chipset Family Intel® 946 Express Chipset Family Intel® 965 Express Chipset Family Intel® B43 Express Chipset Intel® G31 Express Chipset Intel® G33 Express Chipset Intel® G35 Express Chipset Intel® G41 Express Chipset Intel® G43 Express Chipset Intel® G45 Express Chipset Intel® Q33 Express Chipset Intel® Q35 Express Chipset Intel® Q43 Express Chipset Intel® Q45 Express Chipset Mobile Intel® 4 Series Express Chipset Family Mobile Intel® 910GML Express Chipset Mobile Intel® 915 Express Chipset Family Mobile Intel® 915GM/GMS, 910GML Express Chipset Family Mobile Intel® 945 Express Chipset Family Mobile Intel® 945GM Express Chipset Family Mobile Intel® 965 Express Chipset Family