Description

Several solutions are listed below if you are experiencing one or both of the following symptoms:

• You are directed or linked to this Intel® web site by the Microsoft Offline Crash Diagnostic tool* following a STOP error message issued called a BSOD or blue screen error.

• Your computer stops, freezes, automatically reboots, or displays one of the following error messages:
  • Error: "GfxUI has stopped working"
  • Error: "Display driver igfx stopped responding and has successfully recovered"
  • Error: "Your system has recovered from a serious error. Display driver for the device was unable to complete a drawing operation. Display driver for the [graphics device] seems to be responsible for the instability. Check the manufacturer for a device driver update"
  • Error: "The ialmrnt5 display driver has stopped working normally. Save your work and reboot the system to restore full display functionality. The next time you reboot the machine a dialog will be displayed giving you a chance to upload data about this failure to Microsoft"
  • Error: "The igxprd32 display driver has stopped working normally. Save your work and reboot the system to restore full display functionality. The next time you reboot the machine a dialog will be displayed giving you a chance to upload data about this failure to Microsoft"
  • Error: "The graphics adapter in this system experienced an internal error. Please contact your graphics adapter manufacturer for technical support. The application will now terminate"
  • Error: "The driver for the display device got stuck in an infinite loop"
  • Error: "0xEA - Hardware Hang"
  • Error: "0x8E - Access Violation"
  • Error: "0x50 - Memory Issue"

Solution

If one or both of the symptoms described occurs with your computer, try each of the following suggestions listed in the order listed, until a solution is found:

• Locate and install the latest graphics driver from your computer or motherboard manufacturer.
  Intel recommends downloading and installing the latest graphics driver from your computer or motherboard manufacturer. Intel provides generic versions of the Intel® graphics drivers through the Intel web site, but your computer manufacturer might have altered the features, incorporated customizations, or made other changes to the graphics driver to support your computer.

• Find and install the latest generic version of the Intel® graphics driver.
  Intel has the latest generic versions of the graphics driver available. If you install the latest driver from your computer or motherboard manufacturer and still encounter the problem, try the latest generic driver.

  To locate and install a newer generic graphics driver if applicable, visit the Intel® Driver Update Utility.

  If the Intel Driver Update Utility displays a message that it has detected a customized computer manufacturer graphics driver, see Customized computer manufacturer graphics driver is detected.

• More troubleshooting:
  If the issue continues after updating the graphics driver, use the following questions to help isolate the issue:

  • Does the issue occur frequently or is it a random issue?
    If the issue always occurs when the system is performing a certain operation (such as running a particular application or game), check with the software vendor or the Intel® Graphics Gaming Guide for any available patches or other available options.

  • When was the last time the system worked without errors? What changes were made since this time, such as driver updates, adding hardware, or installing software?
    Try removing the changes (uninstall recently added hardware or software or roll back drivers to the previous version) to resolve issues.

  • Do you have the latest system BIOS for your computer?
    Check with the computer manufacturer, motherboard manufacturer, or computer vendor for availability of a system BIOS update. Newer graphics drivers sometimes rely on current system BIOS updates.

  • Does the issue happen when your monitor is set to a particular setting?
    Return the video resolution settings back to a standard refresh rate and color depth to resolve the issue.

Related Topic:
Microsoft Support

Operating System:

Windows XP Professional x64 Edition*, Windows Vista 64*, Windows Vista *, Windows Vista 32*, Windows 7 *, Windows 7 (32-bit)*, Windows 7 (64-bit)*, Windows XP Professional*, Windows XP Home Edition*, Windows XP Tablet PC Edition*, Windows XP Media Center Edition*

This applies to:

2nd Generation Intel® Core™ Processors with Intel® HD Graphics 3000/2000 Intel® 82810 Graphics and Memory Controller Hub (GMCH) Intel® 82815 Graphics Controller Intel® 82830M Graphics and Memory Controller Hub (GMCH) Intel® 82845G Graphics Controller Intel® 82852/82855 Graphics Controller Family Intel® 82865G Graphics and Memory Controller Hub (GMCH) Intel® 82915G/82910GL Express Chipset Family Intel® 82945G Express Chipset Intel® 82946GZ Graphics Controller Intel® 82G965 Graphics and Memory Controller Hub (GMCH) Intel® 82Q963 Graphics and Memory Controller Hub (GMCH) Intel® 82Q965 Graphics and Memory Controller Hub (GMCH) Intel® 852/855 Chipset Family Intel® 865 Chipset Family Intel® G31 Express Chipset Intel® G33 Express Chipset Intel® G35 Express Chipset Intel® G41 Express Chipset Intel® G43 Express Chipset Intel® G45 Express Chipset Intel® HD Graphics Intel® Q33 Express Chipset Intel® Q35 Express Chipset Intel® Q43 Express Chipset Intel® Q45 Express Chipset Mobile Intel® 4 Series Express Chipset Family Mobile Intel® 915GM/GMS, 910GML Express Chipset Family Mobile Intel® 945GM Express Chipset Family Mobile Intel® 965 Express Chipset Family