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Graphics compatibility issues with games tend to fall into one of three categories:
Performance Issues
Review the following web pages to troubleshoot a performance issue:
Graphics Corruption or Incorrect Display
Common examples of these types of issues include missing textures, scrambled video, flashing areas, or a solid colored screen. This issue usually occurs because a game is using a graphics feature that is not supported by the graphics controller, there is a graphics driver issue, or there is an issue with the game.
Use one or more of the following options to resolve the issue.
- Review the Game Compatibility List to see if this is a known issue with this particular game. If so, specific information or instructions are provided there for resolving the issue. Games that have been tested with no issues found are also listed there.
- Update the graphics drivers to the latest version. If drivers cannot be obtained from the system or motherboard manufacturer, the latest Intel graphics drivers can be used.
- Check the game manufacturer's web site for any game updates, patches, or known issues with the graphics adapter.
- Use the in-game options screens to turn off any features that are not supported by the graphics controller.
- Make sure you have the latest version of DirectX* installed on your system. Most games include the version of DirectX that they require on the game CD, but sometimes an updated version will help to resolve an issue.
Failure to Run or Load Game
Common examples of these types of issues include a graphics or video error message when running the game, a system crash when starting the game or loading a game level, or a blank screen when starting the game.
Use one or more of the following options to resolve the issue.
- Review the Game Compatibility List to see if this is a known issue with this particular game. If so, specific information or instructions are provided there for resolving the issue. Games that have been tested with no issues found are also listed there.
- Update the graphics drivers to the latest version. If drivers cannot be obtained from the system or motherboard manufacturer, the latest Intel graphics drivers can be used.
- Check the game manufacturer's web site for any game updates, patches, or known issues with the graphics controller.
- Make sure no background tasks are running, such as virus scanners, task schedulers, remote system control programs such as Microsoft* NetMeeting* or any other programs that run in the Windows* task bar.
- Check the CPU Usage using Windows* Task Manager (Ctrl+Shift+Esc). Watch the CPU Usage in the status bar of this window for several seconds. If it remains higher than about 15%, check the processes tab to see which programs are using excessive system resources.
- Make sure you have the latest version of DirectX* installed on your system. Most games include the version of DirectX that they require on the game CD, but sometimes an updated version will help to resolve an issue.
- Reduce the desktop screen resolution and color depth to 640x480 and High Color (16 bit) color depth in Display Properties. Many games will attempt to switch to this particular screen resolution and color depth when loading. Switching to this mode manually can help to determine if the issue is with switching video modes or with loading the game. Additionally, some OpenGL* games will attempt to run at the current desktop color depth. Some graphics adapters do not support 3D acceleration at higher than 16-bit color depth, so they will not be able to use OpenGL 3D acceleration at true color (24-bit or 32-bit color depth).
Related Topic:
OpenGL* Settings Guide
This applies to:
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