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Intel and OEM support
Intel markets desktop boards into the retail channel and to various computer manufacturers known as OEMs (original equipment manufacturers). OEMs can also customize the desktop boards to their own specifications and integrate the boards with other system components (chassis, processor, or memory).
For this reason, Intel does not offer technical or warranty support for a board distributed by an OEM. If you have an OEM board, you must contact the OEM directly or the place where you purchased your system for support. The OEM or the place of purchase is most familiar with your configuration and its integration of both hardware and software.
Finding the BIOS ID of your board
You can find the BIOS ID in BIOS setup:
- During boot, enter the BIOS setup by pressing F2.
- On the main menu, look for the BIOS version. The first two sections of the BIOS version represent the BIOS ID.
- Press F10 to exit.
Example of BIOS screen showing BIOS ID:
Intel® Desktop Boards use BIOS ID patterns that start with: SOX5810J.86A
| Note |
The first two sections of the BIOS ID on your computer must exactly match the BIOS ID codes listed here: List of BIOS Identifier Codes. If the BIOS ID of your desktop board is not included on the code list, then the board was manufactured for a specific OEM. You should contact that manufacturer for help with your board. | |
This applies to:
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