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This guide provides tips for troubleshooting networking (LAN) issues specific to the onboard LAN solutions on Intel® Desktop Boards.
General Information
Troubleshooting
General Information
Determine Your LAN Driver Version
If you have Microsoft Windows* XP:
- Click Start > Control Panel > Performance and Maintenance > System.
- Go to the Hardware tab and click Device Manager.
- Expand the Network Adapters section.
- Right-click your adapter and select Properties.
- Go to the Driver tab to view the current driver version.
If you have Microsoft Windows* 98SE, ME or 2000:
- Click Start > Settings > Control Panel.
- Double-click System.
- Go to the Hardware tab and click Device Manager.
- Expand the Network Adapters section.
- Right-click your adapter and select Properties.
- Go to the Driver tab to view the current driver version.
Where to Find the Latest LAN Drivers
You can download the most current video drivers for your Intel® Desktop Board from Intel’s Download Center.
How to Update LAN Drivers
To update your LAN drivers:
- Download the latest LAN driver from Intel’s Download Center.
- Double-click the filename you downloaded to extract and install the updated drivers.
Installing Add-In Network Cards
If you want to install a 3rd party add-in network card instead of using the onboard LAN, follow these steps:
Disable onboard LAN:
- Press F2 during boot to enter BIOS Setup.
- Go to the Advanced > Peripherals Configuration menu.
- Disable Onboard LAN.
- Save by pressing F10 and exit the BIOS Setup.
Install the 3rd party add-in network card, as per the installation instructions that come with the card.
Enabling PXE Boot
On Intel® Desktop Boards that support the Pre-boot Execution Environment (PXE), you can set the network as a boot device. This selection allows booting from the onboard LAN.
To enable the network as a boot device:
- Press F2 during boot to enter BIOS Setup.
- Go to the Boot menu.
- Enable Boot to Network.
- Save by pressing F10 and exit the BIOS Setup.
Pressing the <F12> key during POST automatically forces booting from the LAN. To use this key during POST, the User Access Level in the BIOS Setup program's Security menu must be set to Full.
Related Information
Operating systems that you can deploy by using Automated Deployment Services or Remote Installation Services*
How to Deploy Microsoft Windows* XP Images from Microsoft Windows* 2000 RIS Servers*
How to boot the Microsoft Windows* Preinstall Environment from an RIS server by using PXE-enabled clients*
Configuring Wake on LAN
Wake on LAN is a hardware/software solution allowing a computer to be woken up remotely. A computer that is Advanced Configuration Power Interface (ACPI) compliant can be turned on remotely from anywhere in the world, as long as it has an internet connection.
Wake on LAN must be enabled in the desktop board’s BIOS and then configured in the operating system.
To enable Wake on LAN in the BIOS:
- Press F2 during boot to enter BIOS Setup.
- Go to the Power menu.
- Set Wake on LAN to Power On.
- Save by pressing F10 and exit the BIOS Setup.
To configure Wake on LAN in the operating system:
- Click Start > Settings > Control Panel.
- Double-click System.
- Go to the Hardware tab and click Device Manager.
- Expand the Network Adapters section.
- Right-click your adapter and select Properties.
- Go to the Advanced tab.
- Select Wake on LAN Options and click Properties. Set the following:
- Enable PME: set to Enabled
- Wake on Settings: set to Wake on Magic Packet
Using Intel® Active Management Technology
Intel® Active Management Technology (Intel® AMT) is a hardware-based solution that uses out-of-band communication for management access to client systems, regardless of system state. Even with a crashed hard drive or locked operating system, you can still access the client system to perform basic management tasks.
Basic system configuration instructions and information on using a Web browser to access a client system is available in the Quick Start Guide.
The advanced features of Intel® AMT are available in software from vendors that support this new management technology.
Jumbo Frames
Some Intel gigabit adapters and connections that support Jumbo Frames have a frame size limit of 9238 bytes, with a corresponding MTU size limit of 9216 bytes. This limitation affects the following LAN components on Intel® Desktop Boards:
- Intel® 82547EI Gigabit Ethernet Controller
Note: The Intel PRO/1000 PL Network Connection supports jumbo frames in Microsoft* Windows* operating systems only when Intel® PROSet for Windows Device Manager is installed.
The following gigabit LAN components included with Intel® Desktop Boards do not support jumbo frames:
- Intel® 82566DM Gigabit Ethernet Controller
- Intel® 82566DC Gigabit Ethernet Controller
- Intel® 82573E Gigabit Ethernet Controller
- Intel® 82573V Gigabit Ethernet Controller
- Intel® 82573L Gigabit Ethernet Controller
Troubleshooting
LAN Failure after LAN Driver Update
In some cases, when using Intel LAN driver version 14.7, 14.8 or 15.1, the system's MAC address may revert to 00.00.00.00.00.00 causing LAN failure. To resolve this problem, upgrade to LAN version 15.3 or later.
Error: “This connection has limited or no connectivity.”
If you have installed Microsoft Windows* XP Service Pack 2 you may experience any of the following symptoms:
- Your network connection reports the following message in the System Tray: “This connection has limited or no connectivity. You might not be able to access the Internet or some network resources.”
- You have trouble connecting to the Internet or your local area network.
- Your network connection gets stuck "Acquiring IP Address"
Download and install the Update for Windows* XP Service Pack 2 (KB884020)*
Intermittent Network Failure with Intel® Desktop Board DG31PR
If you are experiencing intermittent network connection problems with the Intel® Desktop Board DG31PR, try updating the LAN driver to latest version. The latest LAN driver is available on Download Center.
Network Connection Problems
Network connection problems can have many causes. Refer to these articles for troubleshooting steps you can take if you are experiencing connectivity problems:
How to troubleshoot network connectivity problems in Internet Explorer*
How to Troubleshoot Basic TCP/IP Problems*
How to Troubleshoot TCP/IP Connectivity with Microsoft Windows* XP*
How to Troubleshoot Home Networking in Microsoft Windows* XP
How to Troubleshoot Network Connectivity Problems*
This applies to:
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