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Before contacting Intel® for warranty support, verify you have reviewed the following troubleshooting tips and gathered the necessary product information.
Troubleshoot First
Following the troubleshooting tips in the documents listed below may help resolve any issues you have with your desktop board.
Operating system issues
Audio issues
Serial ATA / RAID issues
Video issues
Network issues
PC accessory issues
Determine Warranty Provider
If the troubleshooting results indicate that your desktop board is defective, make sure the board is still under warranty and that Intel is the correct source for warranty support. Intel sells desktop boards in retail stores and to computer manufacturers. Retail desktop boards are sold in clearly marked individual boxes and typically carry a 3-year warranty directly from Intel.
If you purchased a computer from a computer manufacturer such as HP*, Dell* or Gateway*, the desktop board is pre-installed by the manufacturer. Intel does not redeem warranties on these boards. Please contact your manufacturer for warranty details.
Related Topic
Desktop Board Warranty Information
If you are not sure who to contact, obtain the desktop board identification (see below) and contact Intel. We will be able to determine the proper source for warranty support.
Before You Call
If your desktop board qualifies for warranty support directly from Intel, have the following information available to give to the support agent when you call.
- The Altered Assembly (AA) number and Serial Number of the desktop board (see Desktop Board Identification below).
- Complete description of the symptoms or problem.
- Troubleshooting steps you have already performed. Intel may require additional steps before processing a warranty request.
- Be prepared to provide proof-of-purchase as Intel may request this before processing a warranty request.
- Intel desktop boards that are returned due to Physical Damage (damage to the product due to external causes) will not be accepted and Intel reserves the right to: return the product to the customer at our expense with a letter of explanation; or provide a letter of explanation to the customer that details the Physical Damage and advises the customer that they will responsible for freight charges if they want the product returned. (If the customer does not agree to pay the freight charges for the return or otherwise indicates that they do not want it return, we will hold the product for 30 days and have it scrapped.
Information on how to contact Intel is available at http://support.intel.com/support/feedback.htm.
Desktop Board Identification
The AA number and Serial Number can be found in any of the following locations:
- Barcode label on the board
- Barcode label on the retail box
- BIOS Setup, in the Main > Additional Information menu
Barcode label on the board:
Barcode label on the box:
This applies to:
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