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This page lists support contacts for the following components of the Intel® Hybrid Cloud Platform.
Access Guide Me - Help Troubleshoot Your Issue
Content
Intel® Hybrid Cloud Server Manager and Usage Reporting Issues
Hardware
Software Application or Appliance or Virtual Machine
For managed service provider (MSP) or Intel® Technology Provider Program partnership on-boarding questions, credit approvals, send an e-mail to hybridcloud@intel.com. Self-help is available at http://www.intelhybridcloud.com/ordering-and-pricing.html (login required).
Intel® Hybrid Cloud server manager and Usage Reporting Issues
For technical support, use one of the following options.
| Geography |
Contact Information |
Hours |
Holiday Closure - 2012 |
| North America |
1-800-404-22841
or by e-mail2 or chat3 |
04:00 to 20:00
(US Pacific Time)
Monday-Friday |
US Holidays:
December 25
January 1 |
| India |
1-800-425-68351
or by e-mail2 or chat3 |
10:00 to 19:00
Monday-Friday |
India Holidays:
May 1
August 15
September 19
October 2
October 26
November 1, 13
December 25 | |
1 Available for Intel® Technology Provider Program partners or managed service providers (MSP). For end-user support, contact your local channel or MSP.
2 E-mail responses are within 24 business hours.
3 Chat is available during business hours for the region selected.
Hardware support is provided directly by the local original equipment manufacturer (OEM) or hardware provider.
Intel® Hybrid Cloud - Intel AppUpSM Small Business Service catalog (Software Application or Appliance or Virtual Machine)
4 To obtain a support coupon, contact Intel at 1-800-404-2284 and have your name, company name, Intel MSP or Channel ID and e-mail address ready.
This applies to:
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